Free Shipping on orders of $99 to US & Canada (some exclusions apply)

How can we help you?

Give your customers more details about your service.

Top 10 Questions

Who is Kinderhood?

We have proudly been part of the toys and gifts industry since 2017, building a solid reputation for reliability in customer service and the excellence of our products. As a result of our successful distribution of Tender Leaf products in Canada, we are excited to introduce our rebranded identity, Kinderhood, which expands our product offerings to cater to a broader range of customer needs.

We continue to place significant importance on the feedback we receive from our valued customers and remain dedicated to promptly resolving any inquiries, concerns, or issues that may arise. Your satisfaction remains our top priority.

Are your products safe for my children?

All our products carry the prestigious ASTM F963-17 certification, which signifies that they conform to the latest standards pertaining to materials, chemical composition, safety during use, and durability. It's important to note that this certification is exclusively applicable to products explicitly designed for use by children.

What is your warranty policy?

Our warranty policy is 30 days from the date of purchase.

Can I use more than one promo code?

Only one promotional code can be applied per order. Nonetheless, if you possess multiple promo codes, we recommend experimenting with each one to determine which yields the greatest savings. Begin by adding your desired items to your shopping cart and entering the first promo code to observe the resulting total. Subsequently, input another promo code, which will replace the initial one, revealing a new total. It could prove advantageous to explore all available codes in this manner!

Can I add/cancel my existing order?

We're happy to modify your order as long as it has not left our warehouse. Please contact our customer support team right away if you've changed your mind.

Where do you ship from?

Our warehouse in Canada is located in Richmond BC, Canada. Our standard practice is ship every order within 2 business days.

How much are the shipping fees?

We're pleased to offer $9.99 flat shipping fee (Standard Speed) for order below $99. For express service, it will vary depending on your city of residence and total weight of your order. The actual cost can be found at our checkout page.

How long does shipping take?

Our warehouse requires 2 business days for order preparation, assuming all items are readily available. Please note that pre-orders may necessitate additional time for preparation, and you can discover the estimated delivery timeframe on the product page itself.

Upon shipment, you will receive an email notification along with a tracking number. The delivery duration typically varies between 2 to 10 business days, contingent upon your city of residence and delivery method.

Do you ship to anywhere in the US/CA?

Canada: We currently ship to anywhere in Canada except for Nunavut.

US: We currently do not ship to the following States:

American Samoa
Micronesia
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific

Do you sell parts?

We understand that your items may have experienced damage, and we recognize your eagerness to repair them. If replacement parts are in stock, we are pleased to offer them for sale. For further assistance, please reach out to our customer support team.

Visit our showroom today!

Our showroom is open for public. Our team of industry specialists is here to guide you through our beautiful products, ensuring you have an unforgettable experience. Whether you're shopping for your own family members or gifting, our experts are ready to answer your questions.

Monday - Friday : 8:30 AM to 5:00 PM

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